CGPEY International Pvt. Ltd. is committed to resolving every customer concern fairly, transparently, and within defined timelines. If you have a complaint about our services, data handling, payments, or conduct, here is exactly how to reach us.
Choose the channel that is most convenient for you. Every complaint is logged, tracked, and acknowledged within 48 hours.
Write to support@cgpey.com with your account details, transaction reference, and a clear description of the issue. Attach screenshots if helpful.
Reach our support desk at +91 90981 91528 from Monday to Saturday, 9:00 AM to 8:00 PM IST. Emergency lines are available 24/7.
Message us on WhatsApp for quick queries. For formal complaints, please use email so we can track the ticket.
If your concern is not resolved within the standard timeline, you can escalate through the following levels.
Write to support@cgpey.com or call +91 90981 91528. We acknowledge every complaint within 48 hours and aim to resolve it within 7 working days.
If Level 1 does not resolve your concern within 7 working days, escalate to our Grievance Officer at grievance@cgpey.com. The officer will respond within 5 working days.
If still unresolved within 5 working days, escalate to our Nodal Officer at nodal@cgpey.com. The Nodal Officer will issue a final internal resolution within 30 days.
If the matter remains unresolved after our internal escalation, you may approach the relevant banking ombudsman or regulatory authority applicable to your case, as per RBI and consumer protection guidelines.
Every complaint follows a transparent, time-bound process from receipt to closure.
We log your complaint, assign a ticket ID, and confirm receipt within 48 hours.
Our team reviews transaction logs, bank records, and compliance data relevant to your case.
We share the outcome, corrective action, and any refund or fix within 7 working days.
We confirm the resolution with you and close the ticket only after your acknowledgment.
Our Grievance Officer is here to help. Reach out and we will make sure your issue is heard and resolved.