At CGPEY International Pvt. Ltd., we ensure transparent and fair policies for refunds, settlements, and transaction reversals across all our payment services.
Refunds for failed UPI / Payout / Collection transactions are processed based on bank settlement cycles.
Merchants must provide correct evidence for chargeback and dispute cases to process refunds.
Payments once processed cannot be cancelled unless explicitly allowed by merchant or regulatory guidelines.
Setup, integration, and processing fees are not refundable.
Email us at sales@cgpey.com with your Transaction ID (TXN / UTR / RRN).
Reach out to our support team with your Transaction ID (TXN / UTR / RRN) and we will look into it right away.